Twitter Test

Quick test.

What do you think of when you think of Twitter?

Now, try to describe Twitter in a single sentence.

No matter how much of a Twitter-expert you are (or are not!), your sentence probably had something to do with the concept of 140 characters.  The short messages are what Twitter is KNOWN for.  And at Casey & Sayre, we know the importance of building a brand to be recognizable and known for something!

But Twitter has announced a first step outside that brand identity.  Next month, you'll be able to send messages longer than 140 characters in Twitter!  Now, before you freak out, this change is limited only to direct messages.  Regular tweets will still have the 140 character cap.  But the announced change took many in social media by surprise.  Some have even speculated that it could be signalling a change in the entire strategy of Twitter.  Could all tweets soon have no limitations on length?  And how would that change all that Twitter has become?

What do you think?  Would your Twitter usage change if there was no 140-character limit?

Couldn't Dr. King Have Gotten 140 Characters All To Himself??

It's kinda becoming cliche.  Every national holiday or big media event, brands tweet and try to supply relevant content about the day, mixed with a message about their brand.  Well MLK day was no different.  While there were less HUGE disasters, it seems like people are still struggling to get this right.  So, let's dig deeper into these struggles and cross our fingers that we can get it right next time!!

Struggle #1:  Squeezing yourself in, i.e. "The ME TOO!"

Example: PETA

Reason: Look, I am an animal LOVER.  Play me one of those Sara McLaughlins and I am bawling like a newborn baby.  But, newsflash, MLK day isn't about animals.  So why try to sneak your agenda in?  Can we not give Dr. King 140 characters to himself!?

Struggle #2: Making it about you, i.e. "The LOOK AT ME!"

Example: Canoe and Kayak Magazine

Reason: WHAT?! What does this even mean?  At least PETA was trying to tie themselves into the theme of hardship and struggle.  This is just lazy.  How does kayaking "honor" MLK? I don't understand.  If your content is not relevant to the day, try making it relevant to an experience.  This tweet would have made a lot more sense with "Celebrate the long weekend by checking out these dream sea kayaking trips."  Then, have a separate tweet to wish people Happy Martin Luther King Day.  Geez. 

Struggle #3: Trying too hard, i.e. "The NICE TRY"

Example: Chicken Of The Sea

Reason: This comes down to knowing your brand and having a consistent brand voice. Honestly, it's not a terrible effort by Chicken Of The Sea.  But, common.  I can't take this seriously!  The tweet seems like it is being spoken by your mascot, this blonde Barbie-like mermaid girl holding a magic wand.  So while a lovely quote, the tweet as a whole doesn't seem consistent with the lighthearted and quirky brand. 

Did you see any tweets you thought were worse than these?  Any that you particularly liked?

Online Engagement + Offline Action = Branding Win

Everyday, brands strive to create authentic, meaningful interactions with their customers.  Social Media has helped brands to do this on a larger scale.  But sometimes there is no comparison for good old fashioned, hitting-the-streets!  Creatively weaving off-line engagement into a campaign can create amazing results. 

Drum roll, please, for the best example I have seen of this- probably all year.

WestJet's Christmas Miracle Video.  I hadn't even HEARD of WestJet before today.  They fly mostly in Canada but also throughout the US and Mexico.  But this creative campaign of theirs found a direct route to my heart.  And not just mine!  The video has been viewed almost 2 million times in less than 48 hours.

If you haven't seen the video yet, the airline has an engaging online "live" Santa Claus that asks customers for their Christmas wishes as they approach the gate.  Within the time of the flight, WestJet pulls a Christmas Miracle and delivers the desired gifts to the passengers once they reach their destination!  The online/offline hybrid campaign has been a huge success for WestJet and the company's followup through Twitter has been equally impressive.  The company Twitter handle (@WestJet) is personally replying to tweets referencing the great ad and also coming up with the wittiest sayings to promote the video.

What a clever, fun and smart use of an advertising budget and Holiday campaign!  It's my favorite of the year!

Do you have any other favorite holiday campaigns?  Tell us below!

Death By Twitter: Rules & Lessons

My continuing editions of "Death By Twitter" have seen all types of fatalities due to stupid, offensive or otherwise not-so-Tweetable Tweets.  Whether it be a sports mascot, an Olympic athlete or a kitchen appliance, the Twittersphere  finds victims in all areas.

It seems the holidays is not turning out any differently.  Last week was particularly harsh on the world of social media. There have been severalfaux pas on Twitter the past week, from Nikki Finke's (Entertainment journalist and founder of Deadline.com) tweet following the death of Nelson Mandela that read...

to SpaghettiO's Pearl Harbor commemoration...

  

While I feel these are on two opposite ends of the spectrum, I want to take a different approach this "Death By Twitter" entry.  Instead of detailing the stories of Nikki Finke and SpaghettiO's and the backlash they received, let's try to take away a lesson.  While the tweets seem different in sentiment, they do have something in common.  Each took a tragic event and made it about something else.  Promotion.  While inserting your brand into a current event has proved viable for some (Oreo!!)  when war, famine or death are involved, it's safe to say that making the event about your brand is not wise. 

Use that rule of thumb when thinking about posting to commemorate events or pay respects.  After all, showing selflessness, even in something as small as a tweet, can go a long way.

What other "Rule Of Thumb" do you see playing out in Twittersphere?