Death By Twitter: Rules & Lessons

My continuing editions of "Death By Twitter" have seen all types of fatalities due to stupid, offensive or otherwise not-so-Tweetable Tweets.  Whether it be a sports mascot, an Olympic athlete or a kitchen appliance, the Twittersphere  finds victims in all areas.

It seems the holidays is not turning out any differently.  Last week was particularly harsh on the world of social media. There have been severalfaux pas on Twitter the past week, from Nikki Finke's (Entertainment journalist and founder of Deadline.com) tweet following the death of Nelson Mandela that read...

to SpaghettiO's Pearl Harbor commemoration...

  

While I feel these are on two opposite ends of the spectrum, I want to take a different approach this "Death By Twitter" entry.  Instead of detailing the stories of Nikki Finke and SpaghettiO's and the backlash they received, let's try to take away a lesson.  While the tweets seem different in sentiment, they do have something in common.  Each took a tragic event and made it about something else.  Promotion.  While inserting your brand into a current event has proved viable for some (Oreo!!)  when war, famine or death are involved, it's safe to say that making the event about your brand is not wise. 

Use that rule of thumb when thinking about posting to commemorate events or pay respects.  After all, showing selflessness, even in something as small as a tweet, can go a long way.

What other "Rule Of Thumb" do you see playing out in Twittersphere?

What you can learn from the Harlem Shake!

It's catchy.  It's funny.  It might already be overplayed.  It's the latest meme craze: The Harlem Shake.

 

The Harlem Shake originated less than two weeks ago and has spawned over 40,000 versions uploaded to YouTube, totaling more than 200 million views. If you haven't seen it yet, just go on YouTube and watch one.  It is much easier seen than described.  Basically, someone starts dancing in a room of otherwise normal activity and then the scene switches to everyone dancing/ going crazy.  So what turns such a simple and silly concept into an Internet sensation? Let's take a look at three things companies that are looking to engage customers through social media can learn from Harlem Shake!

 

Harlem Shake Characteristic: Length

The videos average about 30 seconds in length.  This makes viewing them, and possibly viewing multiple in one sitting, very easy for the average YouTube visitor.  They can also be viewed in the entirety as part of a conversation or showing one to a friend on a mobile device.

Lesson: Keep it short: You have to capture attention quickly! No one is going to read through pages of material or watch a half hour long video. 

 

Harlem Shake Characteristic: Easy to Create

It is easy to see how there have been so many versions created and posted as the videos are technically quite simple to set up, create and edit.  They typically are one static camera angle and just require one cut from that camera angle.  This simplicity implies that just about anyone can make a version without much planning or effort.

Lesson: Keep it simple: If you want engagement, keep it simple for the customer!

 

Harlem Shake Characteristic: Open to interpretation

The theme is so loose that it is easy for viewers to imagine their own "creative spin" on the Harlem Shake.  Think of the armed forces version, the Swimming Team version, or the senior citizen version.  This lets viewers feel part of the craze and inject their own creativity into the concept.

Lesson: Keep it creative: Give your customers space to make the interaction unique and personal to them! 

 

 

 

Take away any other lessons from the Harlem Shake?  Let us know below!